The Good, the Fast, and the Easy
In our time in the industry we've learned that two-way radios are the answer for healthcare. The biggest point we've learned is that simplicity is an ally of communication, eliminating the need for training, but also providing the second point: speed. No wireless medical communication device is faster than pressing one button and talking, instantly transmitting your message into the ear of the person you need to talk to. Other systems require more complex interfacing and training, such as sitting down in front of a computer, or have no way to respond and no privacy, such as an intercom. Radios provide HIPAA compliance, privacy, simplicity, and speed.
The user clips the walkie-talkie to their person, plugs in an earpiece, runs it up to their ear and pins the mic on their chest. Once the proper channel is chosen the press of a button is all it takes to talk into your team's ear.
Why Implement a Communication System?
Why do medical teams need communication equipment? It's as simple as can be: it saves time. Studies have shown that each team member can spend up to 3.6 hours a day searching for information. Imagine how many hours will be saved if they can press a button, ask, and have an answer in less than 10 seconds! Those hours saved means higher productivity, and an increase in efficiency, not to mention better handling of emergency situations. Those increases translate to being able to treat more patients per day, and lend to the patient's perception of the level of care they receive, making your team look good.
The sheer amount of time saved by not having to hunt for teammates or information is a game changer. If everyone in the building is wearing an appropriate earpiece then no one is hunting for a nurse or doctor to ask a question or share information, and everyone is able to stay on the same page by communicating at lightning fast speeds without ever losing pace.
A hospital or medical facility that uses two-way radios sees less turnover, as doctors, nurses, techs, and all team members are more clear on their instructions and less frustrated about miscommunication. This means the staff is generally happier! Even better: those happy teams are more efficient, more productive, and will produce all-around better results.
Black Diamond Radio is Clearly the Solution
Why Black Diamond Radio over the other guys? Well, one of the most important things to consider in any medical practice: biohazards. We are the only company that makes an earpiece specifically designed to avoid contamination. Our Sentinel earpiece uses a large Push-To-Talk button that can be pinned to the chest or collar, and then pressed with the inside of a wrist. This means that not only can you push the button and talk while holding equipment or supplies, but also that you never have to change your gloves to communicate, and never have to deal with or stock protective barrier film just for the radios.
One of the first things many medical teams discover when they get walkie-talkies is that the earpieces are very uncomfortable and frustrating, requiring endless adjustment and fidgeting. Unlike our competitors, we solved that problem decades ago. Our medical practice earpieces are designed to use a semi-custom earmold on an acoustic coiled tube that allows for up to 12 hours of wear without fuss. Our customers tell us they've left work and gotten all the way home before realizing they were wearing the earpiece for the entire drive home and didn't notice.
Another issue we hear a lot: "Walkie-Talkies sound terrible, we always had to repeat ourselves!" - because they were using the wrong equipment. We offer business-class professional level radios, not the cheapies you see at the big box store that are for teenagers and families going to the zoo. Black Diamond Radio is designed to be used for full shifts, day in and day out, for years. Both our radios and earpieces offer superior quality sound, making repeating yourself a non-issue.
As you can see, there are many reasons to use walkie talkies in healthcare, and to choose Black Diamond Radio as your hospital or medical office communication system provider, but here is the best one:
"If You Can Break It We Will Replace It"
ALL of our two-way radios come with a 2 year warranty that covers nearly anything. If you have a semblance of a radio that is under warranty with a legible serial number we will replace it, period. Other manufacturers will warrant their product for a year or two against "manufacturer's defects" - that means "if you can prove it's our fault we'll replace it, otherwise it's your fault!" Our warranty completely skips the "who's fault is it" step, and goes straight to the "how can we repair or replace this unit at no cost to our customer?" step - no questions asked. Simply put, the best walkie talkies for hospitals and medical offices are the walkie talkies that come with the best warranty. Our competitors sell radios made by other companies, we sell radios made by us, if you buy from us, your warranty and all service is handled by us. We will never tell you to call the manufacturer, because we are the manufacturer. Remember, our radios have the best feature: when you are in need of service our phones do not have a robot menu, ready-to-help knowledgeable humans answer our phones and there is no hold time, you will never hear "We are experiencing high call volumes". These companies tell you your call is important to them, but then leave you on hold for 20 minutes. You'll never experience this with Black Diamond Radio.
If you're ready to take communication in your facility to the next level, you've come to the right place!
