The Great, the Quick, and the Simple

In our time in the industry, we've come to discover that in a fast-paced environment two-way radios perform better than any other communication system, such as intercoms or computer messaging systems. They are more reliable, faster, don't rely on other equipment or the internet, and are by far the simplest for a team to utilize. If we're running a competition, sending your voice directly to the ears of another teammate will win in the communication arena every time. Intercoms are loud and disruptive, walkie-talkies can use an earpiece. Computer systems often require a degree of training and typing skills, with a walkie you press a button and start talking. Many communication systems require a subscription, walkies are a one-time purchase.

Simplicity is a key component: Clip your two-way radio on your clothing wherever it works best for you, connect your earpiece, clip the mic/talk button to yourself in an accessible position and then into your ear and you're in the network. Now just push the button and speak... that simple!

Why Is a Communication System Important?

Many wonder what the point of a veterinary communication system in an animal hospital is. Broken down to it's purest form: it's a time saver. Through studies, it's been determined that the average employee uses up to 3.6 hours each day just looking for information. The number of hours that will be saved by being able to press a button, ask a question, and get an answer nearly instantly is far higher than you may think. Saving hours means improvements in productivity and efficiency, meaning more patients can be treated in the same amount of time, generating more revenue. Additionally, customers notice the increase in efficiency and the decrease in wait times which leads to word of mouth and more business. Many have discovered they can handle up to 4 additional patients per day with the extra time gained by using walkie talkies in their animal hospital.

One of the biggest benefits is not having to track down others to get or share information. Strap everyone in the building with an appropriate walkie and everyone can find everyone else in an instant, leaving everyone focused on their tasks and also "in the know" without missing a beat.

You may be surprised to find that businesses that employ walkies have less turnover because teammates experience less confusion about requests and tasks, so they are less likely to get frustrated. That makes for an upbeat team! This means less time spent training, less time spent hiring, less time spent interviewing... leaving more time to do the things that generate revenue for the animal hospital.

Black Diamond Radio is Clearly the Solution

While there are myriad reasons to go with Black Diamond Radio, such as clarity of sound and durability, here is the most important one to a veterinary practice:

"If You Can Break It We Will Replace It"

EVERY walkie we offer automatically includes a 2-year warranty, and it covers almost anything, such as "a dog chewed it up". As long as you can provide the failed radio with a legible serial number we will repair or replace the unit to satisfactory working condition, period. Many manufacturers offer a warranty that covers "manufacturer's defects" - meaning "Prove it's our fault and we'll help you!" The warranty we offer completely avoids worrying about who's fault it is, and cuts straight to figuring out how to make sure you have the communications system you paid for and it's working - no questions asked. Simply put: The best animal hospital two-way radios are the ones that come with the best warranty. Other providers sell devices made by various manufacturers, so when you have a warranty issue, they tell you to call the manufacturer. We are the provider and the manufacturer, so we will help you on the first call. The best feature of our radios is that when you need service we have active phone lines that have no complicated menus, a human answers the phone and addresses your issue without any hold time.

You've come to the right place if you're looking to implement or replace your veterinary communications equipment, and we're excited to be part of the solution!