Dental
Two-Way Radios & Communication Systems for Dental Offices
Our Two-Way Radios Beat Other Communication Systems in Dental Practices
We've been featured by The Dental Office Managers Alliance and Dental Product Shopper!
Determining what dental office communication system will work best in your dental practice is arduous. In this day and age, there are so many retailers fighting for the business of dental practices that the waters are too convoluted for the average person to weed through it all. At Black Diamond Radio, we've spent over 20 years implementing walkie-talkie systems in dentistry and other medical fields, and we've learned a lot!
The Good, the Fast, and the Easy
We know that two-way radios are superior to any computer communication system, dental communication light up system, or dental office intercom system, and we've proven it over and over. They are more reliable, faster, and easier to operate than any other solution. Nothing can beat instantly transmitting your voice directly into the ear of the person you need to speak with. Light up systems require you to find a computer to look at your message, and the person who sent it had to sit down and type it. Intercoms are not private so HIPAA limits the depth of shareable information. Computer systems are complicated and require training... the best solution is two-way radios designed for a dental team.
Hook your tiny dental walkie-talkie on your person where you want it, plug in the earpiece, pin the button/mic to your chest or collar, hook it on your ear, and you are ready to go just like that. You press a button, you talk... that's it!
Why Implement a Communication System?
Why do dental practices even need dental team communication equipment? It's really this simple: it saves time. Studies have shown that each employee can spend up to 3.6 hours a day searching for information. Imagine how many hours will be saved if they can press a button, ask, and have an answer in less than 10 seconds! Those hours saved means higher productivity, and an increase in efficiency. Those increases translate to having more time to treat patients. Treating more patients makes more money. Not only that, but the increase in efficiency is noticed by those patients, who then recommend your dental practice to their friends and family, helping to increase the number of regular patients.
Time is saved by not having to hunt for teammates or information. If everyone in the building is wearing an appropriate earpiece then no one is hunting for another teammate to ask a question or share information, and everyone is able to stay on the same page by communicating at lightning fast speeds without ever losing pace.
A dental practice that uses two-way radios sees less turnover, as employees are more clear on their instructions and less frustrated about miscommunication. This means the staff is generally happier! Even better: those happy practices can handle up to 4 more patients per day, while their hygienists can each see up to 2 more patients per day! Take those numbers and multiply them by the number of days your practice is open in a year and you've added a LOT of business!
Black Diamond Radio is Clearly the Solution
Why Black Diamond Radio over the other guys? Well, one of the most important things to consider in any medical practice: biohazards. We are the only company that makes an earpiece specifically designed to avoid contamination. Our Sentinel earpiece uses a large Push-To-Talk button that can be pinned to the chest or collar, and then pressed with the inside of a wrist. This means that not only can you push the button and talk while holding equipment or supplies, but also that you never have to change your gloves to communicate, and never have to deal with or stock protective barrier film just for the radios.
One of the first things many dental teams discover when they get walkie-talkies is that the earpieces are very uncomfortable and frustrating, requiring endless adjustment and fidgeting. Unlike our competitors, we solved that problem decades ago. Our dental practice earpieces are designed to use a semi-custom earmold on an acoustic coiled tube that allows for up to 12 hours of wear without fuss. Our customers tell us they've left work and gotten all the way home before realizing they were wearing the earpiece for the entire drive home and didn't notice.
Another issue we hear a lot: "Walkie-Talkies sound terrible, we always had to repeat ourselves!" - because they were using the wrong equipment. We offer business-class professional level radios, not the cheapies you see at the big box store that are for teenagers and families going to the zoo. Black Diamond Radio is designed to be used for full shifts, day in and day out, for years. Both our radios and earpieces offer superior quality sound, making repeating yourself a non-issue.
As you can see, there are many reasons to use walkie talkies in your dental practice, and to choose Black Diamond Radio as your dental office communication system provider, but here is the best one:
"If You Can Break It We Will Replace It"
ALL of our two-way radios come with a 2 year warranty that covers nearly anything. If you have a semblance of a radio that is under warranty with a legible serial number we will replace it, period. Other manufacturers will warrant their product for a year or two against "manufacturer's defects" - that means "if you can prove it's our fault we'll replace it, otherwise it's your fault!" Our warranty completely skips the "who's fault is it" step, and goes straight to the "how can we repair or replace this unit at no cost to our customer?" step - no questions asked. Our competitors sell radios made by other companies, we sell radios made by us, if you buy from us, your warranty and all service is handled by us. We will never tell you to call the manufacturer, because we are the manufacturer. Remember, our radios have the best feature: when you are in need of service our phones do not have a robot menu, ready-to-help knowledgeable humans answer our phones and there is no hold time.
If you're ready to take communication in your offices to the next level, you've come to the right place!